Career

After Sales Manager

29.11.2025

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

PALFINGER Interlift is seeking a strategic and experienced Senior Manager, Aftersales to lead our Parts & Service, Warranty, and Installation teams. This position, reporting directly to the Managing Director in Cerritos, CA, plays a critical role in advancing our service vision and ensuring operational excellence across the organization.

Responsibilities

Manage and support dealers, distributors, and fleet networks through strong communication, issue resolution, and technical guidance.
Lead the creation and delivery of training programs for Dealers, Service Partners, and Fleet customers.
Drive after-sales revenue growth through service programs, parts sales, warranty performance, and customer support initiatives.
Oversee departmental budgets, cost control measures, and profitability targets.
Identify and implement process improvements that enhance operational efficiency and service quality.
Support complex technical escalations and ensure alignment with Engineering, Quality, and Product Management.

Qualifications

Technical degree in mechanical, electrical, or hydraulic engineering preferred; equivalent industry experience accepted.
Minimum 5+ years of experience in after-sales, field service, warranty operations, or service management within PALFINGER or comparable industrial machinery sectors.
Strong technical understanding of liftgate systems and low-voltage electrical systems.
Ability to deliver training programs and provide advanced technical troubleshooting.
Proficiency with MS Office; experience with ERP or service management systems, preferred.
Demonstrated capability in team leadership, hiring, coaching, and performance management.

What We Offer

Competitive compensation: $125-145k (based on experience)
401k with Company Match
Medical, dental, vision, life, accidental death, and dismemberment insurance, and long term disability.
Paid company holidays and paid Personal Time Off (PTO)
Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled

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