Career

Customer Service Representative (Huntley, IL)

01.05.2025

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

Join PALFINGER in Huntley, IL as a Parts Customer Service Representative, where you’ll be the go-to expert helping customers get the parts they need quickly and accurately. You'll work alongside a dedicated team and report to the Regional Spare Parts Manager in a role where reliability and top-tier service truly matter.

Your Responsibilties

Support customers by phone, email, or in person—answering questions about parts, pricing, availability, and suitable alternatives.
Accurately enter and verify customer orders, ensuring all necessary details are captured and communicated.
Keep dealers informed on order status, shipping updates, and proactively expedite back-ordered items.
Provide guidance on spare parts processes, return policies, and share diagrams or photos when needed for clarity.
Collaborate with service teams and vendors while staying up to date on PALFINGER’s warranty and payment policies.

Your Qualifications

At least 5 years of experience in spare parts sales within an industrial or dealer service environment.
A high school diploma (technical certification or customer service training is a plus).
Solid understanding of dealer-level parts and service operations, with a hands-on, customer-first mindset.
Mechanical knowledge and the ability to confidently guide customers through technical questions and solutions.
Proficiency in Microsoft Office tools like Excel, Word, Outlook, and PowerPoint to support daily operations and communication.

What We Offer

Competitive compensation.
401(k) with Company match.
Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
Paid Company holidays and paid Personal Time Off (PTO).
Opportunity for continuous learning and career growth.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled

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