Career

Customer Service Representative

24.04.2025

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

PALFINGER is looking for a Parts Customer Service Representative to join our team in Huntley, IL. In this role, you’ll support our customers by providing prompt, accurate assistance with their parts needs. You’ll report to the Regional Spare Parts Manager and be part of a team that values reliability and service.

Your Responsibilities

•    Respond to customer inquiries via phone calls, e-mails, fax, and walk-in customers regarding price and availability and advise customers on substitution parts as needed.
•    Ensure proper entry of received customer orders to confirm all required detail is present at time of order acceptance and communicate additional requirements to dealers when/where necessary.
•    Provide dealers with latest parts delivery status and shipping information and expedite back-ordered parts.
•    Educate customers on standing spare parts department, sales orders, and return policies.
•    Work with Service/Shop Manager/Vendors for required production support and provide parts application diagrams and photos when necessary.
•    Exhibit basic knowledge of PALFINGER warranty policies.
•    May manage credit card transactions for parts purchases and communicate credit limits with customers.
•    Adhere to company policies and procedures with respect to conduct and department operations.

Your Qualifications

•    Five (5) years’ experience in an industrial product’s spare parts sales environment.
•    High School Diploma or equivalent.
•    Diploma/certification in a technical field or Customer Service preferred.
•    Knowledge and understanding of spare parts operations within dealer parts and service department levels.
•    Customer service mindset to provide the best available solutions and to effectively communicate with dealer staff through questions and concerns.
•    Mechanical experience/knowledge is preferred.
•    Knowledge of Microsoft Office with ability to utilize Excel, PowerPoint, Word and Outlook.

What We Offer

•    Competitive compensation.
•    401(k) with Company match.
•    Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
•    Paid Company holidays and paid Personal Time Off (PTO).
•    Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled

Apply with registration