
Process Documentation & Knowledge Specialist (f/m/d)
At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.
As a member of the Global After-Sales Team, you will work with a wide range of PALFINGER products and processes, facing new challenges every day. To meet the ever-increasing demands on our after-sales processes and systems, we are looking for a competent and reliable individual to join our global team and help us achieve the highest level of efficiency in this area.
We would like to welcome you to join our team as Process Documentation & Knowledge Expert (f/m/d). In this challenging role, you will be responsible for creating and maintaining detailed process work instructions and operational guidelines, as well as developing new approaches to knowledge management. You will oversee the efficient coordination and distribution of information to ensure consistency and alignment with global standards and manage document control processes.
YOUR RESPONSIBILITIES
- Develop, maintain, and oversee internal and external process documentation, ensuring clarity, usability, and alignment with global standards
- Ensure regional and local process documents adhere to global requirements through targeted guidance and training
- Optimize and manage processes and tools for service mailings, including user training and performance analysis to enhance communication effectiveness
- Administer document management systems and tools to maintain version control, ensure compliance, and support accessibility across teams
- Support the development of a technical knowledge management system to serve both internal and external stakeholders
YOUR QUALIFICATIONS
- Experience in process documentation (work instructions & guidelines), knowledge management or a similar role
- Proficiency in document management systems, mailing tools and MS 365
- Analytical and excellent writing and editing skills, with a keen eye for detail
- Experience in knowledge management systems or customer support applications is beneficial
- Fluent in English, German is a plus
WHAT WE OFFER
- Flexible working hours with no core time and possibility to work from home
- Further training and international career opportunities
- Corporate health management "PALfit"
- Company restaurant with freshly prepared meals and daily meal subsidy
- Job ticket for travel to and from PALFINGER
- Numerous employee discounts through Corporate Benefits
Minimum yearly gross salary according to Austrian metal industry collective agreement is EUR 52.197,04 based on full-time employment. According to experience and qualification, we offer a market-conform overpayment.
Are you interested in the position and still have questions? Please do not hesitate to contact us.
Location benefits
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Learning Opportunities
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Barrier Liberty
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Company Doctor
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Food Allowances
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Company mobile phone (function related)
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Fitness Programs
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Flexible Working Hours
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Health Measures
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Good transport connection
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Mobile working (function related)
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Canteen
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Employee discounts
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Parking facilities
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Job Ticket