Career

Service Coordinator

05.12.2025

At PALFINGER, we have been lifting goods to a new level for over 90 years – with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions.

PALFINGER MARINE, an integral part of our organization since 1992, offers complete deck equipment solutions and lifesaving appliances to various maritime industries. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

Service Coordinator is responsible for planning, coordinating, and reporting all activities of our service operations, including scheduling,dispatching and customer service. You are involved in service and maintenance projects from start to finish. You continuously interactwith our customers, agents, service regions and our Service Engineers and you are the first point of contact for our customers duringservice execution.

MAIN TASKS

Oversee Service Operations: Manage scheduling, dispatching, customer service, and coordination of serviceengineers/technicians to ensure timely and efficient delivery.
Plan and Control Projects: Develop detailed plans addressing scope, time, cost, quality, and risk; manage project resourcesand monitor service reports, HSE documentation, and non-conformance issues.
Customer and Communication Management: Act as the primary link between service teams and customers, handle inquiries,schedule visits, provide status updates, and ensure accurate documentation and invoicing.
Cross-Department Collaboration and Continuous Improvement: Work closely with technical support and global service regions,identify and implement process improvements, and facilitate mobilization/demobilization activities and lessons learnedreporting.
Reporting and Administration: Order and dispatch spare parts upon request, maintain comprehensive service records, andprovide regular progress and cost reports to management.

YOU

R QUALIFICATIONS

Service Coordination experience or aspiring for such a challenge.
Technical education in relevant fields. Extensive work experience may compensate for lack of formal education.
Knowledge of, or interest in maritime operations and products.
Knowledge of ERP systems (AXAPTA is an advantage) and MS Excel and file sharing tools.
Work experience from commercial and customer-oriented roles.
Excellent verbally and written in English

WE OFFER

An interesting, diversified and challenging job for the hands-on and professional candidate
Competitive salary
Flexible working hours
An inspiring working environment
Chance to be a part of the fast-growing PALFINGER Group

Are you interested in the position and still have questions? Please do not hesitate to contact us.

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