Career

Technical Support Expert (f/m/d)

27.05.2025

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

As a Technical Support Expert, you will provide technical support and monitor the roll-out of the technical integration of product developments at dealers and importers. Your role is key in upholding our commitment to improving products and services in close collaboration with our clients. Your interpersonal skills and technical expertise will make you the interface between internal and external operational stakeholders.

YOUR TASKS

Provide hotline support, conduct on-site diagnostics and upgrades, implement SMART Solutions, monitor field tests, and document feedback for service improvement.
Advise and visit the service network across EMEA, handle CRM tickets, write procedures, support spare parts sales, oversee commissioning, and promote innovations.
Evaluate and negotiate claims with Palfinger’s central service, make decisions on claims, and communicate outcomes to importers.
Contribute to group-wide projects focused on enhancing service offerings and increasing spare parts sales.
Support bodywork design studies and share industry best practices.

YOUR QUALIFICATIONS

Fluency in English and French, German would be an advantage.
Engineering degree or technical background with multidisciplinary experience in electrical, mechanical, hydraulic, and mechatronic/automation systems.
Knowledge of the truck and lifting equipment industry is considered an advantage.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Copilot) and ERP systems such as SAP.
Willingness to travel frequently (up to 50%)

WE OFFER

Flexible working hours and freedom in organizing work ensure a good work-life balance.
Opportunity to work on modern, global, and innovative products.
Performance-based remuneration complemented by attractive incentive systems.
Career development opportunities with ongoing training and support.
Access to international experience and voluntary benefits through the PALfit health management system.

Are you interested in the position and still have questions? Please do not hesitate to contact us.

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