Maintaining an entire cruise ship's equipment, such as lifesaving appliances (LSA), requires a well-coordinated, global team effort. This spring, the dry dock season was unusually short — the equipment on seven cruise ships had to be serviced in just 61 days without compromising on quality. A job that requires the cooperation and mutual support of offices, technical and spare parts departments all over the world. The kind of job PALFINGER MARINE is specialized in.
Between January and May, cruise companies make use of the lower cruise volume to drive off their vessels to check and maintain the equipment. This year, many cruise ship dry docks overlapped between January 21 and March 22 and, accordingly, so did PALFINGER MARINE’s refurbishment jobs. Completing them all within such a limited time frame required outstanding coordination and efficiency. In just 61 days, seven cruise ships, divided between North America, the Caribbean, Europe and Southeast Asia, had to be serviced. All in all, the PALFINGER MARINE technicians refurbished 135 units, including lifeboats, rescue boats, tenders, life rafts, davits, and winches.
Global cooperation as key to success
On average, the technicians had less than 21 days to conduct and complete the required service scope of cruise ship equipment until the ship set sail again. To complete the jobs in this limited amount of time, PALFINGER MARINE had to come up with creative solutions. For example, service technicians carried out repairs to the interior of the lifeboats on a cruise ship while it was traveling from Miami, Florida, to Cadiz, Spain. When the ship reached dry dock, the maintenance process was successfully completed on land.
The precisely timed cooperation between the North American and the European staff as well as the international technical and spare parts departments ensured this challenging project ran smoothly. It is another great example of how the GLOBAL PALFINGER ORGANIZATION (GPO) makes processes more flexible and more efficient.
Importance of long-term planning
As soon as the annual inspections, repairs and refinishing jobs are done in spring, the focus shifts towards the fall drydock season. “It is all about precise planning and efficient implementation. This combination drives the level of service that we at PALFINGER MARINE offer our customers”, affirms Gunther Fleck, VP Sales and Service Region Marine at PALFINGER, “we are constantly working six months out in advance to ensure that even a challenging task such as this short dry dock season is handled as thoroughly as it is handled efficiently.”
PALFINGER completes record-breaking dry dock season
ABOUT PALFINGER MARINE
The international mechanical engineering company PALFINGER is the world's leading provider of innovative crane and lifting solutions. As a global partner for pioneering and reliable deck equipment and lifesaving appliances, PALFINGER MARINE supplies high-quality products to fulfill standardized and customized demands. Supported worldwide by a network of experienced and skilled specialists, we provide flexible and efficient service solutions. Our portfolio gives a competitive edge for customers in the maritime and offshore industry.
ABOUT PALFINGER AG
PALFINGER is an international technology and mechanical engineering company and the world's leading producer and provider of innovative crane and lifting solutions. With around 12,700 employees (without contingent workers.), more than 30 manufacturing sites and a worldwide sales and service network of around 5,000 service points, PALFINGER creates added value from the challenges of its customers. PALFINGER is consistently continuing on its course as a provider of innovative, complete solutions that deliver increased efficiency and better operability, while leveraging the potential of digitalization along the entire production and value chain.
PALFINGER AG has been listed on the Vienna stock exchange since 1999, and in 2022 achieved record revenue of EUR 2.23 billion.